Statute- these Terms and Conditions, specifying the rules for concluding distance selling agreements via the Online Store, the rules for performing these agreements, the rights and obligations of the parties to the Distance Selling Agreement, and the rules for complaint procedures. With respect to services provided electronically, these Terms and Conditions are the regulations referred to in Article 8 of the Act on the Provision of Electronic Services.
Client- a natural person with full legal capacity, a legal person or an organizational unit without legal personality to which the law grants legal capacity, which concludes a Distance Selling Agreement with the Seller.
Consumer- a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
Individual entrepreneur- a natural person concluding a Distance Selling Agreement directly related to his/her business activity, when the content of this agreement indicates that it is not of a professional nature for this person, resulting in particular from the subject of the business activity performed by him/her, made available on the basis of the provisions on the Central Register and Information on Business Activity.
Entrepreneur- a natural person, a legal person or an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.
Internet shop- website operated by the Seller, available at the following electronic addresses:https:// zumbasklep.pl, through which the Customer can obtain information about the Goods and their availability and purchase the Goods or order the provision of a service.
Distance selling contract- a contract for the sale of Goods/a contract for the provision of a Digital Service or Digital Content (if applicable), concluded via the Online Store.
Commodity- a movable item that the Customer can purchase in the Online Store.
Digital service- a service that allows the Consumer to:
generation, processing, storage or access to data in digital form;
sharing data in digital form that has been sent or created by the Consumer or other users of this service;
other forms of interaction using data.
Digital content- data generated and delivered in digital form.
Privacy and cookie policy of the Online Store- a document specifying detailed rules for the processing of personal data and the use of cookies. The privacy and cookies policy constitutes Appendix 3 to the Regulations and is available at https://zumbasklep.pl/pages/polityka-prywatnosci
Durable medium- means a material or tool enabling the Customer or Seller to store information addressed personally to him, in a way that allows access to the information in the future for a period of time appropriate to the purposes for which the information is used and which allows the reproduction of the stored information in an unchanged form, in particular electronic mail.
Electronic order form- the Seller makes available to the Buyer an electronic ordering procedure.
Electronic return form- electronic returns procedure provided by the Seller to the Buyer.
Electronic complaint form- electronic complaint procedure provided by the Seller to the Buyer.
Sending the order- confirmation of the order by the Customer clicking the "Order and pay" button is treated as the Customer submitting a binding declaration of intent to conclude a Distance Selling Agreement with the Seller.
Account- a set of data stored in the Online Store and in the Seller's IT system regarding a given Customer and the orders placed by him and the Distance Selling Agreements concluded, with the use of which the Customer may place orders and, in due time, cancel or edit and conclude Distance Selling Agreements.
Opinion on order handling or opinion on individual Goods- subjective opinions and ratings awarded in the form of stars from 1 to 5.
Subscription order- an order created automatically as part of the Subscription.
Subscription- an electronic service enabling the automatic creation of subscription orders for specific Goods, in accordance with the recurrence selected by the Customer, without the need to place separate orders until the Subscription ends.
Recurring payments- withdrawn.
Operator- withdrawn.
Card– a payment card issued under the Visa or International or Mastercard International systems, permitted by the regulations of these systems to execute transactions without physical presence.
§ 2. General provisions
Types and scope of services provided electronically:
concluding online sales agreements - in the scope of Goods sold in the Online Store,
rules for registering and using the Account within the Online Store,
adding opinions, comments and ratings - the customer can add an opinion or comment to his order,
sending e-mails in which the Seller confirms receipt of the order, possible receipt of payment, and acceptance of the order for execution.
The use of the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
current version of web browsers, e.g.:
Firefox
Chrome
Microsoft Edge
any program for viewing PDF files.
The content published on the Online Store website, including descriptions of the Goods and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
The Seller makes these Terms and Conditions, along with their Appendices, available via a link on the home page before, during, and after the conclusion of the Distance Selling Agreement. The Buyer may download and print them.
In order to ensure the security of the transmission of messages and data in connection with the services provided, the Online Store takes technical and organizational measures appropriate to the level of security of the services provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data transmitted via the Internet.
§ 3. Orders
Orders can be placed in the Online Store via an Account or without registration, in which case an internal account is created, which the Customer can then use to create an Account. This internal account is maintained until the data is deleted from the system or the Account is blocked.
Purchases are made by completing the Electronic Order Form available on the Online Store website. The ordered Goods are selected by adding them to the shopping cart. The Electronic Order Form specifies, among other things, which Goods, at what price, and in what quantities the Customer wishes to order to the location they specify. The Customer then takes appropriate technical steps based on the displayed messages.
After the Customer provides all the necessary information, a summary of the submitted order will be displayed. The order summary will include information regarding: the Seller's identification details, the subject of the order, the unit and total price of the ordered Goods, including shipping and other costs, if applicable, the selected payment method, the selected delivery method, and the delivery time and costs.
If the subject of the contract is the delivery of Digital Content or Digital Services that are not recorded on a tangible medium, or services provided electronically or remotely, the Consumer expresses the following consent in an additional checkbox required to place an order and located on the Electronic Order Form: "I consent to the delivery of digital content that is not recorded on a tangible medium or to the commencement of the provision of the service before the expiry of 14 days from the date of conclusion of the contract and I acknowledge the loss of the right to withdraw from the contract." The Seller will confirm receipt of the aforementioned consent by email.
In order to place an Order, it is necessary to provide personal data marked as mandatory in the Electronic Order Form, accept the Regulations, and send the order by pressing the "Order and pay" button.
The sending of the Electronic Order Form by the Customer constitutes a binding declaration of intent to conclude a Distance Selling Agreement, in accordance with the provisions of these Regulations.
A distance sales contract is deemed to be concluded upon acceptance of the Electronic Order Form by the Seller, which is confirmed by displaying to the Buyer a message confirming acceptance of the order and providing its number.
After concluding a Distance Selling Agreement, the Customer will receive an email confirmation of the placed order, including: confirmation of order acceptance and final confirmation of all essential elements of the Order and the general terms and conditions of the concluded Distance Selling Agreement (Online Store Terms and Conditions, including Appendices 1 and 2), the Seller's details, the Seller's liability for the quality of the service, information about the services provided by the Seller after the sale, and the procedure and consequences of withdrawing from the agreement. Instructions on the procedure and consequences of withdrawing from the agreement are included in Appendix 1.
Until the Seller starts processing the order:
The customer can change their order using the technical solution available on the Electronic Order Form page and by repeating the entire ordering process. Changing the order is accomplished by placing a new order, which replaces the previously placed order. Alternatively, the customer's payment will be applied to the new order, and in the event of an overpayment, it will be refunded to the bank account from which the payment was made.
The customer may cancel his or her order by selecting the "cancel order" option available on the Electronic Order Form page.
If the Customer cancels the order, the Seller will refund the payment received within 3 business days. The refund will be made using the same payment method used by the Customer.
The order processing time is from 1 to 10 business days from the date of conclusion of the contract.
§ 4. Payment
The Online Store offers prepayment and cash on delivery (with payment transferred to your account upon delivery). Deferred payment is available in situations individually agreed upon with the Seller.
Payment for the goods can be made in the manner selected when placing the order on the Electronic Order Form.
On the Electronic Order Form, the Customer selects the delivery method by selecting the desired option.
If the Customer fails to collect the Goods, resulting in the Goods being returned to the Seller, the Seller may withdraw from the sales contract after first requesting the Customer to fulfill the contract via email provided during the purchasing process. Withdrawal from the contract is effected by submitting a statement to the Customer via email.
In the situation indicated in point 2, the Seller is obliged to immediately return to the Customer the payment received for the Goods purchased by the Customer.
§ 6. Withdrawal from the contract - electronic return form
A consumer who has entered into a Distance Selling Agreement may withdraw from it within 14 days without giving any reason. In the event of withdrawal from a Distance Selling Agreement, the Agreement is deemed not to have been concluded.
Individual Entrepreneurs also have the right to withdraw from the contract under the terms specified in paragraphs 6 and 7 of these Regulations. Where reference is made in paragraphs 6 and 7 of these Regulations regarding Consumers, this also applies to Individual Entrepreneurs.
In the event of withdrawal from the contract, the Consumer shall bear only the direct costs of returning the Goods.
The Consumer’s declaration must clearly express his or her will to withdraw from the contract, in particular the Consumer may:
withdraw from the contract using the withdrawal form, which is Appendix No. 2, by sending it to the address of the Seller's registered office.
The Seller will immediately confirm on a Durable Medium the fact of receiving the declaration of withdrawal from the contract submitted in the manner indicated in points 1 and 2.
To meet the deadline, it is sufficient to send the declaration before its expiry.
The deadline for withdrawal from the contract begins:
for a contract in performance of which the Seller delivers the item and is obliged to transfer its ownership - from the moment the Consumer or a third party indicated by him other than the carrier takes possession of the Goods, and in the case of a contract which:
covers a number of things that are delivered separately, in batches or in parts - from the taking of possession of the last thing, batch or part;
consists in the regular delivery of goods for a specified period of time - from the moment of taking possession of the first item;
for other contracts - from the date of conclusion of the contract.
The form for the declaration of withdrawal from the contract (Appendix No. 2 to these Regulations) and information on exercising the right to withdraw from the contract (Appendix No. 1 to these Regulations) are provided in electronic form.
In the event of withdrawal from the contract for the supply of Digital Content or a Digital Service, the Seller may prevent the Consumer from further use of the Digital Content or a Digital Service, in particular by preventing the Consumer from accessing the Digital Content or a Digital Service.
In the event of withdrawal from the Agreement for the supply of Digital Content or Digital Service, the Consumer is obliged to stop using this Digital Content or Digital Service and making it available to third parties.
The right to withdraw from a Distance Selling Agreement does not apply to agreements specified in Article 38 of the Act of 30 May 2014 (Journal of Laws of 2019, item 134) on consumer rights,among others, arrange:
for the provision of services for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the performance that after the Seller has performed the service he will lose the right to withdraw from the contract and has accepted this.
in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawal from the contract expires;
the subject of which is a non-prefabricated item, manufactured according to the Consumer’s specifications or intended to meet his individual needs;
the subject of which is an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery;
the subject of which are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
for the supply of Digital Content not supplied on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller commenced the performance with the express and prior consent of the Consumer, who was informed before the commencement of the performance that after the Seller has fulfilled the performance, the Consumer will lose the right to withdraw from the contract and has acknowledged this;
the subject of which is an item that spoils quickly or has a short shelf life, and the subject of which are items that, due to their nature, are inseparably connected with other items after delivery;
for the supply of newspapers, periodicals or magazines, with the exception of subscription agreements;
concluded through public auction;
for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of service provision;
where the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the entrepreneur has no control;
§ 7. Consequences of withdrawal from the contract
The Seller, within 14 days from the date of receipt of the declaration of withdrawal from the Contract of Sale of Goods, will refund to the Consumer all payments made by him, including delivery costs, corresponding to the cheapest delivery method offered by the Seller.
The refund will be made using the same payment method used by the Consumer.
If the Consumer uses the Electronic Return Form to exercise the right of withdrawal, the funds will be returned in the chosen method and to the bank account specified by the Consumer.
If the Seller has not offered to collect the Goods from the Consumer himself, he may withhold the reimbursement of payments received from the Consumer until he receives the Goods back or the Consumer provides proof of sending them back, whichever occurs first.
The Seller may offer to collect the item from the Consumer. However, if the Seller does not make such an offer, the Consumer should return the item to the Seller (or to a person authorized by the Seller to collect it) immediately, but no later than 14 days from the date on which they withdrew from the contract. To meet the deadline, it is sufficient to return the item before its expiry. The Consumer should send the returned item to the Seller's registered office address.
The Consumer is liable for any reduction in the value of the Goods resulting from their use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
The consumer may not withdraw from the contract if the Digital Content or Digital Service is supplied in exchange for payment of a price and the lack of conformity of the Digital Content or Digital Service with the contract is immaterial.
The Seller may request the return of the physical medium on which the Digital Content was delivered within 14 days of receiving the Consumer's declaration of withdrawal from the contract. The Consumer shall return the physical medium immediately and at the Seller's expense.
The Seller is obliged to refund the price only in the part corresponding to the Digital Content or Digital Service that is inconsistent with the contract and the Digital Content or Digital Service whose obligation to deliver has been eliminated as a result of withdrawal from the contract.
§ 8. Complaint
A complaint regarding a defect in the Goods or non-compliance of the Goods with the concluded Distance Selling Agreement may be submitted:
via the Electronic Complaint Form;
in writing to the Seller's registered office address or by e-mail to sklep@zumbasklep.pl
The complaint should specify the defect the Buyer believes the Goods have, the claim(s) against the Seller, and, if possible, document the defect(s) and provide proof of purchase of the Goods from the Online Store. The Seller is obligated to respond to the complaint within 14 days of its receipt. If the Seller fails to respond within this timeframe, the complaint will be deemed accepted. The Seller will provide the Buyer with a response to the complaint in writing or on a durable medium.
The steps that the Buyer must take to submit a complaint, including the method of delivering the Goods complained about to the Seller, are indicated at individual stages in the Electronic Complaint Form.
If the Seller considers the complaint justified: the costs of replacement, repair, including the cost of shipping related to the complaint of the Goods shall be borne by the Seller.
The Seller is liable to the Consumer and the Individual Entrepreneur for the lack of conformity of the Goods with the Distance Selling Agreement under the terms and conditions set out in the Act of 30 May 2014 on Consumer Rights.
The Seller is liable for any lack of conformity of the Goods with the Sales Agreement concluded at a distance, existing at the time of delivery and revealed within two years from that time, unless the expiry date of the Goods specified by the Seller is longer.
The Seller will repair or replace the Goods within 14 days of the complaint being accepted. The costs of repair or replacement, including, in particular, postage, shipping, labor, and materials, are borne by the Seller.
The Consumer provides the Seller with the Goods subject to repair or replacement. The Seller collects the Goods at its own expense.
The Seller is obliged to deliver Goods free from defects and is liable to the Entrepreneur for defects in the purchased Goods under the terms set out in the Civil Code.
The provision of Digital Content or Digital Services to a Consumer or Individual Entrepreneur takes place in accordance with the principles set out in the Act of 30 May 2014 on Consumer Rights.
Digital Content is deemed to have been delivered when the Digital Content or a means by which the Digital Content can be accessed or downloaded has been made available to the Consumer or to a physical or virtual device that the Consumer has independently chosen for this purpose, or when the Consumer or such device has gained access to it.
A digital service is deemed to be provided when it is accessed by the Consumer or a physical or virtual device that the Consumer has independently chosen for this purpose.
The Seller shall bring the Digital Content or Digital Service into conformity with the Agreement within 21 days of the Consumer informing the Seller of the lack of conformity, and without undue inconvenience to the Consumer, taking into account its nature and the purpose for which it is being used. The costs of bringing the Digital Content or Digital Service into conformity with the Agreement shall be borne by the Seller.
§ 9. Opinions
A review regarding order processing or a Product may be submitted during a visit to the Online Store by clicking on the interface located next to the Product or by clicking on the link provided in an email. Adding a Review is voluntary and free of charge. Customers may only submit a Review once per order.
Within the above-mentioned Opinion, the Customer may award a star rating from 1 to 5 and add a verbal comment limited to 65,535 characters.
The Seller verifies Reviews using the email address used in the purchasing process for a given Product. A review submitted by a person using the email address used in the purchasing process is marked on the Store's website as "review confirmed by purchase." Any other review is marked as "review not confirmed by purchase."
The Seller may publish Opinions regarding a given Product from its other Online Stores.
The Seller does not change the Opinion in terms of content or stars awarded.
The Buyer is solely and solely responsible for any comments made in a Review. The Seller is entitled to remove the Review in accordance with the provisions of law and these Terms and Conditions.
It is prohibited to post content that contains false, misleading, vulgar, aggressive, offensive, or clearly incompatible with good manners. It is also prohibited to post content that is illegal, violates the rights of third parties, or constitutes unfair competition.
The Customer undertakes not to post content that contains links to external websites of a promotional or advertising nature or that contains personal data of third parties.
At the express request of the Customer, the content of the Opinion may be hidden from other users of the Store, but the awarded star rating is included in the overall rating of the Store and the Product.
§ 10. Intellectual property
The Customer declares that he or she has no rights, including copyright or related rights, to the Reviews and comments posted by him or her, other than the right to use the Online Store in the manner specified in the Terms and Conditions. The Customer is not entitled to any recording, reproduction, sharing, publicizing, or disseminating of the content, unless such authorization arises from legal provisions or the Terms and Conditions.
The Customer is not entitled to any interference with the content, in particular he is not entitled to interfere with the content, structure, form, graphics, mechanism of operation or other elements of the Online Store.
By posting Reviews in the Online Store, which constitute works within the meaning of the Act of February 4, 1994 on Copyright and Related Rights, the Customer grants the Seller a non-exclusive and royalty-free license, unlimited in time and territory, to use these works, along with the right to grant a sublicense, which covers making the work publicly available in such a way that anyone can access it at a place and time of their choosing (Internet). The license is granted for all fields of exploitation known at the time of its granting, in particular the following fields of exploitation:
in the scope of recording and reproducing the work by any technique - in particular printing, reprographic, magnetic recording, digital, i.e. using any techniques on any audiovisual or visual medium, in particular on audiovisual discs, CDs, computer discs, in multimedia networks, including Internet and related online services, as well as reproduction, recording, use on the Internet, advertising, reproduction of recordings in electronic form in computer memory and in internal and external networks,
use of the work in whole or in part, or any elements thereof, with the possibility of modification resulting from the nature of a given internet medium - in all publications, in particular online, digital, in bulletins and information, alone or in combination with other works or parts of works; use in whole or in part for promotion and advertising purposes, in particular in the form of audiovisual, audio and media advertising.
in the scope of trade in the original or copies on which the work was recorded - introduction to trade, lending, rental of the original or copies,
within the scope of disseminating the work in a manner other than specified above - public performance, exhibition, display, reproduction, broadcasting and rebroadcasting, as well as making the work publicly available in such a way that everyone can have access to it at a place and time of their choice,
use of works for promotional and marketing purposes;
Deleting the Account by the Customer or the Opinion in accordance with section 9, point 8, does not affect the validity of the above license.
§ 11. Sales rules in the subscription model
An electronic service in the form of a Subscription may be provided by the Seller to the Buyer.
Subscriptions enable recurring delivery of selected Products at intervals specified by the Customer, without the need to place further orders until the Subscription expires. Payment for the Subscription is made exclusively via the Recurring Payments mechanism and only via a single Card.
Unlinking a Card from the Subscription terminates the Subscription.
Recurring Payments transactions will only be processed after the Cardholder has registered on the Operator's website (or the entity through which the Operator processes the Transactions). Registration will serve to verify that the Customer requesting the Recurring Payment is the authorized holder of the Card that will be charged. Before registering the Card on the transaction website, the Customer must consent to regular collection of fees by activating the Recurring Payments service. This consent is stored on the Operator's website.
The Buyer creates a Subscription by selecting this form of purchase in the Electronic Order Form. Confirmation of the Subscription creation is sent immediately to the Buyer's email address provided when placing their first Subscription Order.
The Customer manages the Subscription through the Account according to the available options.
The subscription is for an indefinite period.
The Customer may terminate the Subscription at any time. Termination of the Subscription by the Customer constitutes withdrawal of consent to further charges under Recurring Payments. In this case, another Subscription Order will not be created. If the Subscription is terminated after the date indicated in the email referred to in Section 11, the current Subscription Order will be processed last. a). The Subscription is terminated by the Buyer selecting the "End Subscription" option in the settings of a given Subscription, which are available after logging in to the Customer's Account. b). The Buyer may also terminate the Subscription by contacting the store's support via email at sklep@zumbasklep.pl
The Seller reserves the right to terminate the Subscription, and will notify the Buyer by email or telephone at least 7 days in advance. In this case, funds will not be debited from the Card, and no further Subscription Orders will be created.
The Seller is entitled to change the prices of the Goods during the Subscription period, of which the Buyer is informed in the e-mail correspondence referred to in point 11.
The Seller will send the Buyer an email informing them of the creation of a Subscription Order, specifying its subject, quantity, price (including any price changes, if any), fulfillment date, and the scheduled date of debiting the Card—no later than three days before the debit. Furthermore, the Seller will inform the Buyer about the possibility of terminating the Subscription by providing a link to the settings for terminating the given Subscription from the Customer Account and the effective date. If the Subscription is terminated after the date indicated in the email, the termination will apply to subsequent Subscription Orders. This means that the Subscription will be terminated, but the current Subscription Order will be the last to be fulfilled.
If the attempt to charge the Card is unsuccessful, the Customer will be notified via email that the payment cannot be collected. Possible reasons for the failure to collect the payment include: insufficient funds on the Card, Card expiration, or technical issues.
The expiry of the Card associated with the Subscription or the inability to authorize a payment order for other reasons shall result in the termination of the Subscription.
The subscription order will only be fulfilled after funds have been successfully debited from the Card.
Termination of the Subscription entails immediate termination of the contract for the sale of the Goods.
§ 12. Final provisions
These Terms of Use are effective from November 1, 2024.
If any provision of these Regulations is changed or invalidated by a decision of a competent authority or court, the remaining provisions shall remain in force and shall bind the Seller and the Customer.
The Seller reserves the right to change these Terms and Conditions. All contracts concluded before the effective date of the new Terms and Conditions will be implemented based on the Terms and Conditions in force on the date the contract was concluded.
The law applicable to all disputes related to these Terms and Conditions is Polish law. Such disputes will be resolved by a competent common court. Customers who are consumers may also use out-of-court complaint and redress procedures. All information regarding out-of-court complaint and redress procedures can be found on the website of the Office of Competition and Consumer Protection at www.uokik.gov.pl. Please note that these procedures are voluntary and must be consented to by both parties.
Based on Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, we inform you that athttp://ec.europa.eu/consumers/odrA platform for online dispute resolution between consumers and businesses at EU level (ODR platform) is available. The ODR platform is a website with a one-stop shop for consumers and businesses seeking out-of-court resolution of a dispute regarding contractual obligations arising from an online sales or service contract.
§ 13. Appendix 1 - Information on exercising the right of withdrawal
The right to withdraw from the contract under the following conditions is granted to the Consumer and the Individual Entrepreneur. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days:
in the case of a sales contract, from the day on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods;
in the case of a contract requiring the transfer of ownership of multiple items that are delivered separately from the date on which you acquired possession of the last item or on which a third party other than the carrier and indicated by you acquired possession of the last item;
in the case of a contract requiring the transfer of ownership of goods delivered in lots or parts, from the date on which you acquired possession of the last lot or part or on which a third party other than the carrier and indicated by you acquired possession of the last lot or part;
in the case of contracts for the regular delivery of goods for a specified period of time, from the date on which you acquired possession of the first item or on which a third party other than the carrier and indicated by you acquired possession of the first item;
in the case of contracts the subject of which is the provision of services or digital content that are not delivered on a tangible medium - from the date of conclusion of the contract.
To exercise the right of withdrawal, you must inform us, i.e.: Prosper, Prądzyńskiego 31G/18, 66-400 Gorzów Wielkopolski, tel. +48 690 116 306, sklep@zumbasklep.pl, of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
You may use the model withdrawal form, but this is not obligatory.
You can also complete the Electronic Returns Form available on the Online Store website: https://zumbasklep.pl/pages/zwrot. If you use this option, we will immediately send you a confirmation of receipt of your withdrawal on a durable medium.
In order to meet the withdrawal deadline, it is sufficient for you to send information concerning the exercise of your right to withdraw from the contract before the withdrawal deadline expires.
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same payment method that you used for the initial transaction, unless you have expressly agreed otherwise.
In the case of contracts requiring the transfer of ownership of goods, in which we have not offered to collect the Goods in the event of withdrawal from the contract, we must withhold the refund until we receive the goods or until we receive proof of having sent them back, whichever occurs first.
Please send the returned goods to the following address: Prosper, Prądzyńskiego 31G/18, 66-400 Gorzów Wielkopolski immediately, and in any event no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period. You will have to bear the direct costs of returning the goods.
Due to the weight and size of the Goods, in the event of withdrawal from the contract, returning the Goods may involve higher costs than standard postal delivery. If you wish to use courier services, it may be necessary to ship the item on a pallet, which is more expensive than standard postal delivery.
