1. Parcel lockers (over PLN 299 FREE) :

• ORLEN Parcel Locker: PLN 9.90
• InPost Parcel Locker: PLN 10.90

2. Courier (over PLN 299 FREE) :

• InPost: PLN 10.90
• DHL: PLN 12.90

3. Cash on delivery (over PLN 299 FREE) :

• InPost Courier: PLN 13.90
• DHL Courier: PLN 14.90

Delivery date

• Depending on the product: 2-5 days
• The delivery date is given in the product description under "Add to cart"

Tracking your shipment

• Once your package has been shipped, you will receive a tracking number that will allow you to monitor the delivery status in real time.
• A tracking link will be sent to the email address provided.

Important information

• Shipment insurance : All our shipments are insured for the full value of the order.
• Safe packaging : We make sure that the products reach you intact.
• International Shipping : We also ship internationally. Please contact customer service for details.

Contact regarding shipping

If you have any questions or special requests regarding delivery, please contact us:

• E-mail : sklep@zumbasklep.pl
• Phone : 690 116 306
• Opening Hours : Monday – Friday, 9:00 a.m. – 4:00 p.m.

Thank you for choosing Zumba Shop!

We make every effort to make the delivery process as convenient as possible for you.

CONVENIENT RETURN

We are committed to our customers' complete satisfaction. If for any reason you wish to return a purchased product, we offer a simple and convenient returns process through our "QUICK RETURNS: Paczkomaty24" service. You have 14 days to return your purchase.

How to make a return?

1. Complete the Returns Form

• Download and complete the Returns Form , which you can find here . Make sure all information is correct and legible.

2. Prepare the shipment

• Pack the product along with the completed Returns Form. Make sure the product is in its original packaging and shows no signs of use.

3. Report the return in the Customer Panel.

• After logging in, select the product to return.

4. Shipping CODE.

• You will receive a SHIPPING CODE via email. Clearly mark the 10-digit returns code on the prepared package (you can even write it with a marker or pen). There should be no shipping label on the package, as the information could mislead the courier.

5. Send your parcel via InPost Parcel Lockers.

Refund

• Once we receive and verify your return shipment, we will issue a refund in the form of your choice:
  • Bank transfer – to the indicated account number.
  • Refund to payment card – if the payment was made by card.
• The return processing time is up to 14 business days from the date of receipt of the return shipment.

Return Policy

• Returns can be made within 14 days of receiving the product.
• The product must be:
  • Unused and undamaged.
  • In original packaging, with a set of tags and labels.
• A completed Returns Form must be included with the shipment.

Contact regarding returns

If you have any questions or need assistance with the returns process, please contact our Customer Service Department:

• E-mail : sklep@zumbasklep.pl
• Phone : 690 116 306
• Opening Hours : Monday – Friday, 9:00 a.m. – 4:00 p.m.

Thank you for shopping at ZumbaSklep
Your satisfaction is our top priority. We make every effort to ensure the returns process is simple and convenient.

FAQ – Frequently Asked Questions

1. Can I return the product in person?

   • YES

2. What if 14 days have passed since I received the product?

   • Returns may not be accepted after 14 days. Please contact Customer Service for individual consideration.

3. Can I exchange the product for another one?

   • If you would like to exchange a product, please complete the return process and place a new order.

4. What if I received a damaged or incorrect product?

   • We apologize for the inconvenience. Please contact us as soon as possible and we will help resolve the issue.

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